Virtual Training Event Description
The Investigator Playbook Series, Session 2: Use of Active Listening Skills to Ensure Accurate Understanding of Interviewees
This session explores how information is transferred between an interviewer and an interviewee, and how active listening skills help ensure accurate understanding throughout the interview. Training goals include:
- Understanding how information is transferred from one person to another during an interview;
- Recognizing each person’s role in the information transfer process;
- Identifying factors that can negatively affect accurate communication; and
- Applying the three core components of active listening—being attentive to behavior, using affirmations, and restating responses—to promote accurate understanding.
We did not apply for CLE for this program. However, attendees will be provided a Certificate of Attendance for their records within 15-30 days of the broadcast, which may be used to self-apply for CLE, depending on the bar rules for your jurisdiction.
Presenter(s)
Joe Yum, Ph.D., is the President of Clarity Investigative Services. He is the author of The Art of Conducting Interviews, an experienced investigator, organizational psychologist, and the founder and president of Clarity Investigative Services. He has more than 30 years of experience in successfully conducting interviews in dynamic and challenging environments as a military officer, academic researcher, management consultant, and FBI Special Agent. As an FBI Special Agent, Joe led investigations of transnational organized crime, public corruption, complex financial crime, terrorist threats, violent crime, and threats to national security. He is also a lecturer in the College of Health and Human Services, Division of Criminal Justice at California State University, Sacramento, where he developed a college course on investigative interviews and currently teaches an interview and deception detection course. Joe is dedicated to using his vast investigative experience to develop innovative strategies and tackle complex challenges in service of our clients.
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